Cashier Conversation: Percakapan Kasir dan Pelanggan dalam Bahasa Inggris
Cashier: Good evening. Is there anything else you need sir?
Johnson: I think it’s enough.
Cashier: Have you checked our latest sale on the 2nd floor?
Johnson: Yes I have, I took two pants.
Cashier: Do you have our store card club?
Johnson: No, I don’t have.
Cashier: Would you like to register yours now?
Johnson: No, thanks. My wife has that card.
Cashier: It costs Rp. 320.000. Are you going to use card or cash?
Johnson : Here’s my card.
Cashier: I see a trouble here. Do you have any other card with you?
Johnson: Well, let me pay it by cash. Here’s Rp.320.000
Cashier: Okay. These are the pants and you get 2 free trial on our lucky spin. We give it for every purchase exceeding Rp. 150.000. You can find the lucky wheel just after the entrance right there.
Johnson: That’s nice.
Cashier : Is there anything I could help sir?
Johnson: No, thank you very much for your assistance.
Cashier: It’s my pleasure sir. Please, come back again.
Contoh percakapan diatas adalah sebuah percakapan antara seorang kasir dan pelanggan. Kita akan mempelajari beberapa ekspresi dan ungkapan yang lazim digunakan dalam percakapan antara kasir dan pelanggan; dari ragam bahasa formal dan informal. Untuk memudahkan pembelajaran materi ini, percakapan diatas akan dibagi menjadi beberapa sesi yaitu:
1. Salam (greetings)
Ada beberapa ekspresi untuk melakukan salam kepada pelanggan. Salam yang dimaksud dalam percakapan ini adalah untuk menanyakan kembali jika ada sesuatu yang diperlukan lagi oleh pelanggan. Berikut adalah contoh ekspresi dan ungkapan.
| Cashier | Customer |
| Do you already have all your needs with you sir/mam?* | +Yes, I already had my needs with me.
– No, Let me check if I need something more. |
| Do you need anything else sir/mam?*
|
+No, I don’t need anything else.
– Yes, I think I miss something. |
| Is this everything for you today?* | + Yes It’s for everything today.
– No, I may want more shirts. |
| Do you find everything you are looking for?** | + Yes, I do find everything I’m looking for.
– No, I want to find…(thing) |
| Is that all?** | + Yes, It’s all
– No, Where do I can find (thing) here? |
Tidak semua pelanggan telah menemukan apa yang dia cari selama berbelanja. Ada kalanya pelanggan akan bertanya barang yang belum ditemuinya jika dia tidak bisa menemukan customer service di area perbelanjaan. Kita dapat membantu jika tidak terdapat antrian pelanggan. Berikut adalah ekspresi yang dapat kita pergunakan.
- Please follow me.*
- Let me lead your way, please.*
- You can find (thing) in that area/section there.**
- I’m sorry but we don’t have what you need right now.*
- We are run out of stock.**
2. Pemberitahuan diskon
Sebagai seorang kasir wajib untuk mengingatkan jika ada diskon yang mungkin tidak diketahui pelanggan. Berikut adalah ekspresi yang dapat dipakai.
| Kasir | Pelanggan |
| Are you aware of our promotion today? | + Yes I’m aware of it.
– Really? Can you tell me? |
| Do you know that we have a midnight discount tonight? | + Yes, I know it.
– No. At what time will it start? |
| You can get one for free if you buy two of this kind. | + No, I just need one of this kind.
– Really? I should get one more. |
| Did you see that discount tag there? | + Yes, I saw it.
– No. How much is the discount? |
3. Membership Card
Biasanya sebuah toko atau department store memberikan kartu member untuk diskon dan pengumpulan poin. Ada beberapa ekspresi yang anda bisa gunakan seperti:
| Kasir | Pelanggan |
| Can I see our club card sir? | + Yes, Please.
– No I don’t have one. |
| May I have our club card for a moment sir? | + Yes, you may.
– No, I don’t bring it here. |
| Do you bring our card club with you now? | + Yes, Here.
– No, I left it at home. |
| Any club card? | + Yes.
– No. |
Jika pelanggan belum mempunyai card club, kasir wajib untuk menawarkannya. Kalian dapat gunakan ekspresi seperti:
- Would you like to have it now?
- Do you have time for me to make it for you?
- Do you mind if I make one for you?
4. Memberi tahu jumlah harga dan cash or card
Dibawah ini adalah ekspresi yang dapat kalian gunakan untuk memberi tahu harga dan menanyakan apakah ingin membayar dengan uang tunai atau kartu kredit.
| Cashier | |
| Memberi tahu harga | Cash or card |
| The total is… | Do you want to pay by cash or card? |
| It’s all… | Do you have any credit card with you? |
| It costs… | We receive cash and credit card. Which one do you prefer? |
Untuk pelanggan, kalian dapat menjawab dengan ekspresi sebagai berikut:
- I’d like to pay by..
- I have my credit card with me. here..
- Can I pay with my credit card.
- Is it okay if I pay with…?
Seorang kasir yang juga sebagai frontliner wajib untuk memberikan salam penutup; akan lebih baik untuk menyebutkan nama toko dan ‘jangan lupa untuk datang kembali’ seperti.
| Kasir | Pelanggan |
| Thank you for shopping with Rockababy. Please come back again. | Yes, Thank you. |
| Thank you for your purchase. Hope you will come by anytime. | Yes, It’s my pleasure. |
| We will be waiting for your next visit. | Yes, Thanks |
Percakapan Kasir
